Performance Excellence: The 7 Areas that Any City Can Focus on to Enhance Service, Improve Morale and Cut Costs

Instructors:

Tommy Gonzalez, City Manager, City of El Paso, Texas

Session Description:

This session will review the criteria used in the Malcolm Baldrige National Quality Award program and demonstrate how to use those criteria to drive performance and outcomes in city services and administration.

Congress of Cities 2015 | NLC University | Pre-Conference Seminar Materials

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