City Administration in the 21st Century

In the early part of the 21st century, local communities are in the midst of a major transformation in local governance that is resetting roles and expectations about how local government engages with community residents to solve problems and take effective public action. While recognizing that citizen engagement is the ‘right thing to do,” many local governments still experience at best only mixed results with their community engagement efforts. Poorly designed or misaligned engagement strategies can frustrate residents and community stakeholders, erode public trust, incur project delays and increase costs, and seriously impact the personal health and well-being of local officials and staff.

This interactive workshop for local elected officials and senior executives presents practical online and face-to-face engagement strategies and tools for building the capacity of local government to join with residents in effective public problem solving. Participants will build a foundation for assessing current citizen engagement efforts and strengthen their skills to:

  1. Develop a deeper understanding of the term “citizen engagement,” and why an effective program for engagement is important for any local government;

  2. Recognize that effective engagement requires more than one-way communication or “three minutes at the microphone,” and that more effective engagement outcomes can be achieved by matching the “promise” of engagement to the “situation” at hand;

  3. Improve leadership skills for tackling the “wicked problems” facing local leaders;

  4. Identify and overcome common barriers to effective engagement programs;

  5. Learn the basics of choosing and using appropriate online and face-to-face strategies and tool; and

  6. Understand the components of a 5-step plan for building a more effective engagement strategy for your community. 

Trainer: Mike Huggins | ICMA | 

Congress of Cities 2014 | NLC University | Pre-Conference Seminar Materials

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