City Name: San Jose, CA

Problem: Black and Hispanic families, as well as extremely low-income families (less than $15,000 in annual earnings), are more likely to lack internet access relative to other groups. Cost of service and the cost of devices are, by far, the top two barriers to broadband adoption.

Solution: San Jose established the Digital Inclusion Partnership, a public-private partnership to improve internet access, ensure that every resident has a working device to connect to the internet and enhance digital literacy.  

Outcome: In 2021, the Digital Inclusion Partnership provided 13 grants to organizations that have trained staff available to help residents gain digital skills and access affordable internet. To further help residents access the internet, in July 2021 the city of San Jose began offering the Tech Support Helpline Pilot, which offers free support to participants of the San Jose Digital Inclusion Fund.

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