WASHINGTON, D.C. — A new episode of the CitiesSpeak podcast from the National League of Cities (NLC) features Melissa Scott, Chief Information Officer for the City of Philadelphia, in conversation with Melanie Fonder Kaye, Senior Executive & Director, Digital Engagement, Marketing & Communications, NLC. The episode explores how cities can implement technology thoughtfully to improve service delivery, strengthen civic systems and ensure innovation remains centered on residents and equity.
The CitiesSpeak podcast features conversations with leaders and policy experts on the biggest issues facing America’s cities, towns and villages.
During the episode, Scott reflects on her journey as a lifelong public servant and technologist, offering perspective on how local leaders can move complex technology projects forward while maintaining public trust. The conversation highlights innovation in government, responsible use of artificial intelligence, data-driven decision-making and closing the digital divide.
Highlights from the Conversation
On building technology that serves democracy:
“Technology is never just about systems. It’s about residents, neighborhoods, and access to opportunity.” — Melissa Scott, Chief Information Officer, City of Philadelphia
On leading high-stakes civic technology projects:
“My job was to make thousands of moving parts feel invisible and seamless — and on election night, not one single division was unable to vote because of our machines.” — Melissa Scott, Chief Information Officer, City of Philadelphia
On approaching artificial intelligence in local government:
“AI should be deployed to strengthen the workforce, preserve human oversight, and improve services without embedding bias.” — Melissa Scott, Chief Information Officer, City of Philadelphia
Listen to the full conversation: CitiesSpeak Episode 51: Developing Technology Strategy with Melissa Scott, CIO, City of Philadelphia – available on Apple Podcasts, Google Podcasts, and YouTube.
About CitiesSpeak
Each episode of NLC’s podcast, CitiesSpeak with Clarence Anthony, dives into a critical issue facing local leaders today, featuring conversations with elected leaders and policy experts from across the country. The podcast is a relaxed and entertaining resource for local policymakers looking for ideas and information to bring back to their communities. The podcast is guest hosted by NLC Senior Executive and Director of Digital Engagement, Marketing and Communications, Melanie Fonder Kaye.
New, episodes of CitiesSpeak are available on all major podcasting platforms and on YouTube. If you have feedback for the show or ideas for future guests, email us at citiesspeakpodcast@nlc.org. Happy listening!
CitiesSpeak Podcast: Developing Technology Strategy with Melissa Scott, CIO, City of Philadelphia
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