LEADERSHIP TRAINING INSTITUTE SEMINARS
CONGRESS OF CITIES CONFERENCE
December 6-7, 2005 - Charlotte, NC

FULL-DAY SEMINARS
Tuesday, December 6, 2005

L01: The Six Essential Tools of Public Service
9:00 am ? 5:00 pm
Registration Fee: $160
Competency: Cornerstone
Elected and appointed officials have vast duties to perform, pressures to satisfy, and desired results to attain.  Is there a growing crisis in constituency confidence or a lack of trust?  Successful leaders master identifiable traits while using essential tools that have proven to be effective and successful? manage change; recognize and manage conflict; actively listen and effective in communication; effective in time management; implement a code of ethics; and make a commitment to situational leadership. 
Instructor:
Dr. Eddie Holloway, President, Holloway and Associates, Hattiesburg, MS

L02 ? Mobilizing Citizens and Building Community Involvement
9:00 am ? 5:00 pm
Registration Fee: $160
Competency: Collaborator
Build citizen engagement and reduce the strain on your municipality?s budget.  Identify and remove barriers to citizen involvement that you can implement in your community.  Learn new and unique ways to recruit, retain, and reward volunteers.  Learn how to fill boards, commissions, special projects and more with dedicated volunteers.  Discover how building community involvement can reduce conflict, build coalitions and partnerships, and increase support for your work as a local community leader.  Develop an action plan to take back and use in your municipality.
Instructor:
Karen Susman, Speaker and Author, Remarkable Associations, Denver, CO

L03 ? City Futures: What are the Trends and Changes Affecting Your City?
9:00 am ? 5:00 pm
Registration Fee: $160
Competency: Catalyst
As the old saying goes, ?Times are a-changing,? especially for our cities and their leaders.  Your city?s future is determined by how you, as a leader, confront the realities of today:  Do you react to the challenges presented in the changing environment or do you lead your city to the future that you envision?  Understand how leaders take charge of their city?s future and create the future that you want for your city.  Learn to embrace and confront the realities facing your city ? understand them, use them, and make them an asset.  Develop a plan and make that future a reality.  Learn from successful cities and their ?Best Practices? where leaders have been successful in taking charge of their city?s future.
Instructor:
Lyle Sumek, President, Lyle Sumek Associates, Inc., Heathrow, FL

MORNING SEMINARS
Tuesday, December 6, 2005

L04 ? Effectively Handling the Media: Beyond ?30 Seconds of Fame?
9:00 am ? 12:00 Noon
Registration Fee: $100
Competency: Communicator
Today?s reality of a growing number and variety of media outlets is that their influence has become far more reaching and powerful.  Effective city leaders need to understand the ?ins and outs? of dealing with the media in order to maintain a unified message for yourself and your community.  More importantly, you need to make it work for you and your community.  Learn how to prepare yourself for the three most important aspects of an interview.  Become familiar with the four types of media interviews and know the five most important questions to ask before an interview.  Learn how to present yourself through body language, appearance and tone? in effect: How you look, How you sound, and What you say.  Practice developing concise content and improving clarity, confidence and compassion in your relationship with the media.
Instructor:
Carolyn Sawyer, President/CEO, Tom Sawyer Company, Columbia, SC

L05 ? The Changing Face of America: Visionary Leaders Engaging New Populations
9:00 am ? 12:00 Noon
Registration Fee: $100
Competency: Catalyst
One in ten Americans, or nearly 30 million people, are foreign born and the number is increasing.  Explore immigration trends and the key challenges facing your community.  New immigrant populations are more diverse today and are moving to cities not traditionally used to the influx.  Although many newcomers face multiple challenges such as limited English, lower levels of education, higher poverty rates, lack of affordable housing and transportation options and minimal health care coverage, these new members of your community bring an infusion of energy, enthusiasm and entrepreneurship, a richness of cultural traditions, and values of caring for family and friends.  As a city leader you can do much to reach out and help these new people to become rooted in your community, rather than splintering into disconnected mini-groups.  Test your own cultural competency and learn what innovative communities are doing to reach out to new Americans.  Examine practical ways to establish bridge-building programs between people of disparate racial, ethnic, and religious heritage in your city or town.
Instructor:
Susan Thornton, M.S., Principal, Susan Thornton Associates, Littleton, CO

L06 ? Effective Governance: Secrets to Evaluating Your City Manager
Registration Fee: $100
9:00 am ? 12:00 Noon
Competency: Competent Practitioner
Whether you are a newly elected official or seasoned veteran, the annual task of evaluating your City Manager?s performance can often present many challenges.  Explore the role of the City Council as an ?employer? and the advantages of taking greater ownership in the process of evaluating your City Manager.  Review some of the more traditional performance appraisal models as you improve your technical skills and knowledge in the area of council effectiveness and council-manager relationships.  Learn to create ?win-win? situations when it is determined that the Council-Manager relationship is beyond repair.  Position yourself to critically assess your current system of evaluating your Manager?s performance and readily identify the pitfalls that often weaken communication, understanding, and accountability. 
Instructors: 
David C. Latshaw, SPHR, CPCC, President, Latshaw and Associates, Fountain Hills, AZ
Andrea J. White, CPCC & Trainer, Latshaw and Associates, Fountain Hills, AZ

AFTERNOON SEMINARS
Tuesday, December 6, 2005

L07 ? Excellence in Government: Building Communities through Accountability, Honesty and Integrity
1:30 pm ? 5:00 pm
Registration Fee: $100
Competency: Cornerstone
Leadership is the foundation of excellence in government.  Solid, well-rounded leadership is critical in public service.  Learn to articulate and develop a principle-based leadership plan as a local city leader.  Acquire a greater appreciation and understanding of practicing core values of ethical, courageous and moral leadership; as well as social responsibility in the areas of public service.  Build a personal and professional detailed strategy for ongoing leadership growth that will serve as a set of guiding principles in local governance and building trust within your community. 
Instructor:
Dr. Willie D. Larkin, Leadership and Organizational Development Specialist, Auburn University, AL

L08 ? Marketing Your City for Economic Development and Tourism
1:30 pm ? 5:00 pm
Registration Fee: $100
Competency: Competent Practitioner
How can your city endure in times of economic uncertainty?  Virtually every city faces the challenge of developing its economy and tourism base while delivering quality services for its citizens.  As citizen expectations grow, city leaders across the country have moved from bureaucratic to market-based service delivery systems.  Learn about this trend and how to leverage your city?s assets as the foundation for intentional and cost effective communications and positioning strategies that will work for your community.  Gain the skills needed to develop, implement, and evaluate a comprehensive marketing program that supports your objectives for economic development, tourism, and constituent services. 
Instructor:
Sig Huitt, Principal, Carolina Public Relations/Marketing, Inc., Charlotte, NC

L09 ? Communicating and Selling Your Ideas in Community Meetings
1:30 pm ? 5:00 pm
Registration Fee: $100
Competency: Communicator
Effective city leaders need community support to implement their ideas and successful programs.  One of the most effective approaches to garner support for a major initiative, hosting a focused community meeting, can both educate and ?sell? the community on important proposals.  Learn to use sophisticated communication techniques that motivate the community and achieve results.  Learn how to position a project to address a community?s needs, how to compose a compelling meeting topic and announcement, how to use colleagues and outside speakers to best effect, how to deal with difficult audience members, and how to fashion forward-looking sessions emphasizing progress for the community.
Instructor:
Neil Giuliano, President, Vision Achievement, former Mayor, Tempe, AZ

FULL-DAY SEMINARS
Wednesday, December 7, 2005

L10 ? Public Problems, Democratic Decisions: The Role of Mayors and Council Members
9:00 am ? 5:00 pm
Registration Fee: $160
Competency: Competent Practitioner
Growth, economic development, animal control, red light cameras, skateboarding, the list goes on.  The complexity and time pressures of public office don?t often leave you much time to think through public problems, much less your role in leading and effectively governing your city or town.  Even at the local level, public debates are getting more difficult as discussions on important decisions frequently deteriorate into hostilities that leave council members and the community itself very divided.  Governance suffers and the community is weakened.  When public officials possess a framework for discussing public problems, you are more likely to engage in effective problem solving before you vote, and consequently are at less risk of making false choices.  Understand that to make good decisions, councils must use public values to solve problems and identify good public choices.  To govern well, learn how you can lead and facilitate public conversations about the values that underlie public problems and choices. 
Instructor:
Phillip Boyle, President, Leading and Governing Associates, Inc., Adjunct Professor, School of Government, University of North Carolina at Chapel Hill, NC

L11 ? Strengthening Partnerships with Citizen Boards and Commissions
9:00 am ? 5:00 pm
Registration Fee: $160
Competency: Collaborator
Enlisting citizens to participate in city government decision making through appointed boards and commissions has compelling appeal to our democratic values.  Partnerships with citizen boards have the potential to make significant contributions to the governing body?s policy decisions and the quality of city services.  Learn the affirmative policies and practices necessary to maximize citizen boards? contributions to city government and the community it serves.  Discover how citizen boards can become indispensable to the affairs of the city.  Learn strategies that will increase the likelihood that citizens will realize a sense of civic satisfaction as the result of their volunteer contributions.
Instructor:
Marla Flentje, Senior Associate, Austin Peters Group, Inc., Wichita, KS

L12 ? Successful Strategies for Your Personal Leadership Development as a City Official
9:00 am ? 5:00 pm
Registration Fee: $160
Competency: Cornerstone
Explore your untapped leadership potential, achieve a greater motivation for goal attainment, and increase your confidence in leading your community.  Develop an action plan for using strengths more effectively while identifying methods for assessing and overcoming weaknesses.  Learn ways to better plan, set goals, and implement ways to improve knowledge, information and relationships.  Identify personal challenges, celebrate past successes, and move along a path to greater personal leadership development.  Obtain a formula for goal attainment that can be applied to any project or issue-management situation.
Instructor:
Neil Giuliano, President, Vision Achievement, former Mayor, Tempe, AZ

MORNING SEMINARS
Wednesday, December 7, 2005

L13 ? Capital Planning and Financing: Balancing Pay As You Go vs. Debt Financing
9:00 am ? 12:00 Noon
Registration Fee: $100
Competency: Competent Practitioner
Learn strategies and techniques to increase your proficiency and comfort in dealing with financial oversight responsibilities.  Gain knowledge of budget management, financial crisis warning signs, the perils of micro-management and establishing an adequate fund balance.  Know and understand capital improvement programming and prioritization, as well as develop effective fiscal policies and understand local government financial administration.  Learn how to put capital facilities and infrastructures into place.  Learn to develop strategies for establishing a policy framework for capital budgeting in an effort for maintaining adequate operating fund balances and funding capital reserves.
Instructor: 
A. John ?Jack? Vogt, Professor of Public Management & Government, University of North Carolina at Chapel Hill, NC

L14 ? Diversity Awareness: More than Just Black and White
9:00 am ? 12:00 Noon
Registration Fee: $100
Competency: Collaborator
?Hold up the mirror? and explore the many differences that are present around your everyday experience.  Take a deeper look at biases, stereotypes and assumptions.  Begin to see the biases and assumptions that get in the way of leading your community in a way that is respectful and focused on getting the job done.  Realize that diversity is ?more than just black and white.? Craft an action plan to leverage diversity both inside and outside your daily activities as a local city leader.  Discover unique ways to integrate diversity, making it a process that is part of an everyday way of doing business as a local city official.
Instructor:
Floyd ?Sonny? Massey III, Principal, SOKAKI & Associates, Corona, CA

L15 ? Building Confidence and Trust in Local Government in Uncertain Times
9:00 am ? 12:00 Noon
Registration Fee: $100
Competency: Catalyst
Elected officials face changing demands and greater pressures as instability, uncertainty, mistrust, threats to security, economic woes, and other issues have polarized leaders and constituents.  Perhaps today more than ever, political leaders are called to higher standards of excellence and accountability.  Learn the leadership and personal needs of a local government leader to address these dilemmas and challenges.  With a better understanding of the magnitude of leadership and its challenges, you, the local government leader, will be attuned to new ideas, greater efficiency, better insight and clarity.  While the social climate presents hardship for leaders, tremendous opportunity for achievement and success is within our reach. 
Instructor:
Dr. Eddie Holloway, President, Holloway and Associates, Hattiesburg, MS

L16 ? Effectively Communicating Your Ideas to Constituents and Selling the Deal
9:00 am ? 12:00 Noon
Registration Fee: $100
Competency: Communicator
City officials who effectively communicate their ideas in a persuasive manner to both internal and external audiences stand to create new opportunities, build public support, and achieve their goals for success.  In today?s tough economic times, with tight budgets and more entities in need of funding, a sound ?sales pitch? is crucial to the success of your cause.  Learn the best methods to ?knock their socks off? and sell the deal.  Discover the seven ways to sharpen your selling skills when it?s time to persuade both public official colleagues and your citizens.  Develop more confidence in your presentation, pitch, and ability to unify constituent groups for the greater good.  Be ready to experience escalated support from your public, increased approval from your colleagues, and a growth in the overall success of your causes.
Instructor:
Carolyn Sawyer, President/CEO, Tom Sawyer Company, Columbia, SC

AFTERNOON SEMINARS
Wednesday, December 7, 2005

L17 ? Managing Change into a Successful Adventure for City Leaders
1:30 pm ? 5:00 pm
Registration Fee: $100
Competency: Catalyst
How frustrating can it be to manage change?  Imagine using a model that helped you make smart decisions so that you could manage your priorities with even more confidence.  The 5 steps of the adventure model can help you determine what to do next, and how to lead.  Uncover a unique model that will help you simplify the complexity on your plate, by sorting out the interwoven types of adventures.  Adventurous leaders intentionally use five steps: get the message out, leave the familiar, confront challenges, return with a gift, and serve others. Engage in an interactive experience where you will apply examples from neurobiology, psychology and other city leaders to help you develop the leadership plan you need to effectively manage change into a successful adventure.
Instructor:
Doug Gray, Author and President, Action Learning Associates, Inc., Huntersville, NC

L18 ? Effective Diplomacy: Taking the Lead in Resolution Building
1:30 pm ? 5:00 pm
Registration Fee: $100
Competency: Collaborator
Learn, practice and incorporate a proven six-step conflict management process into your daily life.  Broaden your understanding of the interpersonal issues endemic to the position of elected officials and municipal leaders.  Gain skills that will enable you to take the lead in pursuing solutions diplomatically.  Learn how to resolve conflicts in daily life and develop an appreciation of the conflict resolution process.  Acquire insight into the psychology of conflict and use the ?Ladder of Assumptions? to reach personal resolutions.  Learn how leaders can talk across differences in ways that decrease polarization and increase mutual understanding, thus enhancing the possibility of collaborative action.
Instructor:
Hillary H. Freeman, Principal, Conflict Prevention and Resolution Services, Palo Alto, CA

L19 ? Is That on the Record? Learn to Say ?Yes? With Confidence
1:30 ? 5:00 pm
Registration Fee: $100
Competency: Communicator
Learn to design and deliver effective messages, turn adversity into opportunity, and speak so others will listen.  Knowing what to do and say can be the key to success or failure.  Understand how to make events and information newsworthy, avoid misquotes, and give notable interviews.  Learning to better understand the media, while developing the skills and knowledge necessary to effectively communicate key messages during media interviews, empowers individuals to take full advantage of media opportunities.
Instructor: 
Sig Huitt, Principal, Carolina Public Relations/Marketing, Inc., Charlotte, NC

L20 ? Leading a Great Meeting with Effective Parliamentary Procedure
1:30 pm ? 5:00 pm
Registration Fee: $100
Competency: Cornerstone
Understand the elements of leading a great meeting!  Learn how to handle both the basic and essential parliamentary processes to handling motions, amendments, taking votes and handling debate.   Engage in the opportunity to exercise judgment in posed difficult situations to craft solutions based on the principles that have governed the democratic process.  Discover the tools to be more confident in your ability to engage, as well as lead a great meeting.  Learn how to use the tools necessary to create a fair and balanced atmosphere in meetings where members can respectfully disagree, yet function in the best interest of the community at large.
Instructor:
Colette Collier Trohan, Parliamentarian and Trainer, Silver Spring, MD

LEADERSHIP LUNCHEON
Wednesday, December 7, 2005

L21 - Leadership Luncheon
12:00 noon ? 1:30 pm
Registration Fee: $40
Platinum, Gold, Silver and Bronze Certificate level recipients will be recognized.  An excellent opportunity to network and support your colleagues? leadership work and training. 
Facilitator:
G. Robert George, Chair, Leadership Training Council, Councilmember, Charleston, South Carolina

CERTIFICATE OF ACHIEVEMENT IN LEADERSHIP program? allows local elected officials to organize their professional development around critical skills necessary for effective leadership.  The program is built around five core leadership competencies for local elected officials, with each Leadership Training Institute Seminar addressing one of the following competency areas?
(1) Cornerstone;
(2) Competent Practitioner;
(3) Communicator;
(4) Collaborator;
(5) Catalyst.

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To obtain more information or enroll in the Certificate of Achievement in Leadership program, contact the Leadership Training Institute hotline at (202) 626-3170.