The National Citizen Survey™

Getting Data from Residents that You Can Act On

Do your citizens feel safe in the community? Are they willing to cut certain services to balance the budget? What is the perception of the overall quality of life in your city? NLC is offering, in partnership with the International City/County Management Association (ICMA) and the National Research Center (NRC), a program that allows your city to get answers to these questions. This program gives cities a priceless tool for effective performance management. The National Citizen SurveyTM (NCS) is a low-cost citizen survey that helps local governments determine what a statistically valid sample of residents thinks about the quality and breadth of local government services, giving local officials public input from an important voice that is often insufficiently represented in public-policy discussions.

The survey results may be used by staff, elected officials and other stakeholders for community planning and resource allocation, program improvement, policy making, and tracking changes in residents' opinions about government performance. The NCS gives you the ability to compare your city's results to benchmarks based on the survey results of more than 500 jurisdictions throughout the country.  When financial resources are thin, it's a smart investment to spend a few thousand dollars to make sure that your priorities match your residents' expectations and help staff improve its performance.

Enrollment is easy!  You can begin the process at any time as the surveys are conducted throughout the year. The typical project length is 17 weeks from enrollment to delivery of final reports. Go to to enroll.

About ICMA and NRC

ICMA is the premier local government leadership and management organization. Its mission is to create excellence in local governance by advocating and developing the professional management of local government worldwide.

NRC is a leading research and evaluation firm focusing on the information requirements of the public sector, including non-profit agencies, health care providers, foundations and local governments.